A good rule of thumb: under 6–8 years old — repair usually makes sense. 8–12 years — depends on the issue. Over 10 years — replacement is usually the smarter investment. You should strongly consider replacing if the tank is leaking, you're having frequent breakdowns, repair costs exceed 30–50% of a new unit, or your hot water runs out too quickly. We help you weigh the options so you're not throwing money into an aging system.

Pricing depends on gas vs. electric, venting type (standard vs. power vent), whether code upgrades are needed (expansion tank, valves, venting), and accessibility of the install location. We provide upfront written pricing before any work begins — no surprises.

Most standard water heater replacements take 2–4 hours. More complex installs — venting changes, code upgrades, relocating the unit, or tankless conversions — can take 4–8+ hours.

Yes — in many cases we offer same-day or next-day service, especially for no-hot-water emergencies. Availability depends on time of day, parts availability, and schedule openings. Call early if your water heater has failed and we'll do everything we can to get you back up and running quickly.

It depends on household size: 1–2 people need about 40 gallons, 2–4 people 40–50 gallons, and 4–6 people 50–75 gallons. Other factors include number of bathrooms, high-demand fixtures like large tubs, and simultaneous usage patterns. We'll help you size it correctly before recommending a unit.

It depends on your situation. Tankless offers endless hot water, a longer lifespan (15–20 years), lower energy bills over time, and a space-saving design. The tradeoffs are higher upfront cost and possible gas line or electrical upgrades. Tankless is worth it if you plan to stay in your home long-term, want unlimited hot water, or have a high-demand household.

Yes. Equipment comes with manufacturer warranties — typically 6 years for tank units, longer for tankless. We also provide a 1-year labor warranty on all of our installations.